Effective Date: August, 22nd, 2025.
TrioMRR (“we,” “our,” “us”) is committed to safeguarding the privacy and security of your information. This Privacy Policy explains how we collect, use, disclose, and protect personal and health information when you use our software and services.
By accessing or using TrioMRR, you agree to this Privacy Policy.
Information We Collect
We collect the following types of information:
1.1 Information You Provide to Us
- Account Information: Name, email address, role, organization, and login credentials.
- MRR Data: Medication regimen reviews, patient notes, and related healthcare documentation entered into TrioMRR by you or your organization.
- Support Requests: Information you provide when contacting us for technical support or customer service.
Information Collected Automatically
- Usage Data: Actions performed within the application, date/time of access, and features used.
- Device Information: Browser type, operating system, IP address.
Information from Your Organization
If you are using TrioMRR through a group or employer account, we may receive your account details from your organization’s administrator.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the TrioMRR software.
- Enable secure storage and retrieval of MRR data.
- Facilitate collaboration between authorized team members.
- Ensure HIPAA-compliant data handling.
- Provide customer support and training.
- Improve and enhance our platform.
HIPAA Compliance and Patient Data
TrioMRR is designed to meet HIPAA security and privacy standards.
- Encryption: All data is encrypted in transit and at rest.
- Access Controls: Only authorized users with valid credentials can access MRR records
- Audit Logs: We maintain logs of user activity for security and compliance purposes.
- No Selling of PHI: We do not sell or use protected health information (PHI) for marketing without consent.
How We Share Information
We do not sell your personal or patient information. We may share information:
- With Your Organization: To enable authorized colleagues to collaborate on MRRs.
- With Service Providers: For hosting, cloud infrastructure, and technical support—under strict confidentiality and compliance agreements.
- For Legal Compliance: If required by law, court order, or to protect our rights and users’ safety.
Data Security
We use industry-standard safeguards to protect your information, including:
- Secure cloud hosting with redundant backups.
- Regular security patches and software updates.
- Role-based access controls.
However, no system can guarantee 100% security. Users are responsible for maintaining the confidentiality of their credentials.
Data Retention
We retain data for as long as necessary to provide our services, comply with legal obligations, and maintain secure backups. Upon termination of an account, we will follow HIPAA and contractual requirements for data deletion.
Your Rights
Depending on your location, you may have rights to:
- Access your personal data.
- Request correction or deletion of personal data.
- Request a copy of your data in a portable format.
To exercise these rights, email us at privacy@triomrr.com.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website and the “Effective Date” will be updated. Material changes may also be communicated via email.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
TrioMRR
3439 NE Sandy Blvd #175, Portland, OR 97232
Email: privacy@triomrr.com